86-29-87801888 Fax: 86-29-87806888

FAQ(Frequently Asked Questions)


What we are?

A:  We are a botanical extract manufacturer and health ingredients provider.

     We dedicating Herb Extract Specialist Over 15 Years.      

     We also provide Custom-Produced Dry Extracts, Standardised Dry Extracts, Formulation Of Liquid Extracts, Standardised, Concentrated Extracts, Standardised Fluid Extracts, Hydro-alcoholic & Glycerine Extracts and so on. If you cannot find ready products here, you can email us detailed requirement and we'll try our best to tailor the suitalbe product for you.

How can we guarantee you receive an good quality product?

A:  We are specialist in this feild over 13 years and our facotry is GMP and ISO certified.

     We test every batch of our product. We use HPLC, UV, GC and TLC and etc.

     We also cooperate with indepent third party lab such as SGS and etc..

Ordering and Payment

How can I place an order?

A:  You can order from this site. If you don't feel safe ordering online. We also accept orders through the phone and mail.

    Please call us toll free at +8618220818397. Or print out PO and fax to +862987801888 or mail to: amy @ www.fsguja.com.cn.

  • Sales Department: Floor 12, Fucheng Building, No. 91, North Chang'an Road,Xian,Shaanxi Province., China  710060    


  • Factory Address: Hongda Industrial District,Dacheng Town,Sanyuan County,Xianyang,Shaanxi Province., China 713808

Packing & Storage Condition

What is your packing?

A:  Packing: 1KG per aluminium foil bag. 25/kg paper drum with double PE bags inside.

How should I keep the products?

A:   Storage: Store in cool & dry place, keep away from strong light and heat.


What forms of payment do you accept?

A:   We accept L/C, D/A, D/P, T/T, Western Union, MoneyGram, Paypal.

Shipping & Delivery

With transportation do we use?

A:   Transit could be DHL,UPS,TNT,EMS,Fedex,and so on.

      For mass orders, it will be delivered by air or sea.

How about the delivery?

A:   Depending on your location, please allow 1-5 business days for your order to arrive.

For small order, please expect 3-7 days by UPS DHL EMS.

For mass order, please allow 5-8 days by Air, 15-30 days by Sea.

Return Service Policy

What is your return policy?

A:   We offer a 90-Day 100% Risk Free Guarantee for any orders. We will refund your money if our products is not as you  required.